Terms and Conditions
Terms and Conditions
This website is operated by Celeste Boutique. Throughout the site, the terms “we”, “us”, “our”, and “entrepreneur” refer to Celeste Boutique. Celeste Boutique offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Service Terms”, “Terms”), including those additional terms and policies referenced herein and/or available via hyperlink. These Service Terms apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or content contributors.
Please read these Service Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Service Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Service Terms are considered an offer, acceptance is expressly limited to these Service Terms.
Any new features or tools added to the current store shall also be subject to the Service Terms. You can review the most current version of the Service Terms at any time on this page. We reserve the right to update, change, or replace any part of these Service Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Service Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ARTICLE 1 - DEFINITIONS
In these terms and conditions, the following definitions apply:
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Cooling-off Period: The period within which the consumer can exercise their right of withdrawal;
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Consumer: The natural person who does not act in the course of a profession or business and enters into a distance contract with the entrepreneur;
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Day: 30 calendar days;
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Ongoing Contract: A distance contract concerning a series of products and/or services, where the delivery and/or purchase obligation is spread over time;
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Durable Medium: Any means that enables the consumer or entrepreneur to store information that is personally addressed to them in a way that allows future consultation and unchanged reproduction of the stored information.
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Right of Withdrawal: The option for the consumer to withdraw from the distance contract within the cooling-off period;
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Entrepreneur: The natural or legal person who offers products and/or services remotely to consumers;
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Distance Contract: An agreement concluded within the framework of an organized system by the entrepreneur for the remote sale of products and/or services, whereby only one or more techniques for remote communication are used up to and including the conclusion of the agreement;
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Remote Communication Technology: Means that can be used to conclude an agreement without the consumer and the entrepreneur being together in the same room simultaneously.
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General Terms and Conditions: These General Terms and Conditions of the entrepreneur.
ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR
Company Name: AH Holding
Chamber of Commerce Number: 1014.412.934
Trade Name: Celeste Boutique
VAT Number: BE1014412934
Customer Service Email: info@celeste-boutique.com
ARTICLE 3 - APPLICABILITY
These general terms and conditions apply to every offer made by the entrepreneur and to every distance agreement and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions are available for inspection at the entrepreneur’s premises and will be sent to the consumer free of charge upon request as soon as possible.
If the distance contract is concluded electronically, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be accessed electronically and that they will be sent electronically or otherwise free of charge upon request by the consumer.
In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply accordingly, and in case of conflicting terms, the consumer may always rely on the applicable provision that is most favorable to them.
If one or more provisions in these general terms and conditions at any time are wholly or partially void or annulled, the contract and these conditions will remain in force, and the relevant provision will be replaced by a provision that approximates the original as much as possible in mutual consultation.
Situations not regulated in these general terms and conditions should be assessed "in the spirit" of these general terms and conditions.
Uncertainties about the interpretation or content of one or more provisions of our conditions should be interpreted "in the spirit" of these general terms and conditions.
ARTICLE 4 - THE OFFER
If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
The offer is non-binding. The entrepreneur is entitled to modify and adjust the offer.
The offer includes a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow the consumer to properly assess the offer. If the entrepreneur uses images, they are a truthful representation of the offered products and/or services. Apparent mistakes or errors in the offer are not binding on the entrepreneur.
All images, specifications, and data in the offer are indicative and cannot give rise to compensation or contract termination.
Images of products are a truthful representation of the offered products. However, the entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.
Each offer contains sufficient information so that the consumer clearly understands the rights and obligations associated with accepting the offer. This particularly concerns:
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The price, excluding customs clearance fees and import VAT. These additional costs are the responsibility and risk of the customer. The postal and/or courier service will use the special arrangement for postal and courier services concerning the import. This arrangement applies if the goods are imported into the EU country of destination, which is the case here. The postal and/or courier service collects the VAT (whether or not together with the clearance fees) from the recipient of the goods;
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Any shipping costs;
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The method of contract formation and the necessary actions for it;
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Whether or not the right of withdrawal applies;
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The payment, delivery, and execution methods of the contract;
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The deadline for accepting the offer or the period within which the entrepreneur guarantees the price;
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The cost of remote communication, if it is calculated on a different basis than the regular base rate of the used communication medium;
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Whether the contract is archived after being concluded and, if so, how the consumer can access it;
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The way in which the consumer, before concluding the contract, can check and, if necessary, correct the data provided by them;
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The languages in which the contract can be concluded, in addition to English;
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The codes of conduct the entrepreneur adheres to and how the consumer can consult these electronically;
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The minimum duration of the remote contract in the case of a long-term transaction.
Optional: available sizes, colors, types of materials.
ARTICLE 5 - THE CONTRACT
The contract is concluded, subject to the provisions in paragraph 4, at the moment the consumer accepts the offer and meets the stated conditions.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically. As long as the entrepreneur has not confirmed receipt of this acceptance, the consumer can dissolve the contract.
If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
The entrepreneur may, within legal frameworks, inquire whether the consumer can meet their payment obligations, as well as investigate other facts and factors relevant to responsibly entering into the remote contract. If the entrepreneur has valid reasons to refuse the contract based on this research, they are entitled to refuse an order or attach special conditions to its execution.
The entrepreneur will provide the following information with the product or service to the consumer, either in writing or in a way that allows the consumer to store it on a durable medium:
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The business address of the entrepreneur where the consumer can submit complaints;
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The conditions and method for exercising the right of withdrawal, or a clear statement if the right of withdrawal is excluded;
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Information about guarantees and existing after-sales service;
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The details specified in Article 4, paragraph 3, unless already provided before the contract was executed;
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The termination requirements if the contract has a duration of more than one year or an indefinite term.
In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.
Every contract is concluded under the suspensive condition of sufficient availability of the relevant products.
ARTICLE 6 – RIGHT OF WITHDRAWAL
When purchasing products, the consumer has the option to dissolve the contract without providing any reason within 30 days. This reflection period starts the day after the consumer or a previously designated representative receives the product.
During the reflection period, the consumer will handle the product and packaging with care. They will only unpack or use the product as necessary to determine whether they wish to keep it. If they use their right of withdrawal, they will return the product with all delivered accessories and, if reasonably possible, in the original condition and packaging, following the reasonable and clear instructions provided by the entrepreneur.
If the consumer wishes to exercise their right of withdrawal, they must notify the entrepreneur within 30 days after receiving the product via a written message or email. After notifying the entrepreneur, the consumer must return the product within 30 days. The consumer must prove that the items were returned on time, for example, with a shipping receipt.
If the consumer has not notified their intention to withdraw within the specified period or has not returned the product, the purchase is final.
ARTICLE 7 - COSTS IN CASE OF WITHDRAWAL
If the consumer exercises their right of withdrawal, they will bear the costs of returning the products.
If the consumer has already paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after withdrawal, provided that the returned product has been received or conclusive proof of complete return is provided.
ARTICLE 8 - EXCLUSION OF THE RIGHT OF WITHDRAWAL
The entrepreneur may exclude the right of withdrawal for products as described in paragraphs 2 and 3. The exclusion applies only if the entrepreneur clearly states this in the offer before the contract is concluded.
Exclusion of the right of withdrawal is only possible for products:
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Manufactured according to consumer specifications;
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Clearly personal in nature;
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That cannot be returned due to their nature;
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That deteriorate or expire quickly;
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With prices dependent on financial market fluctuations beyond the entrepreneur's control;
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Individual newspapers and magazines;
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Audio, video recordings, and computer software with broken seals;
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Hygiene products with broken seals.
Exclusion of the right of withdrawal is only possible for services:
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Related to accommodation, transport, restaurant services, or leisure activities on a specific date or period;
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That have already begun with the consumer’s consent before the withdrawal period ended;
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Related to bets and lotteries.
ARTICLE 9 - PRICES
I reserve the right to adjust the prices of the offered products and/or services during the validity period stated in the offer, including changes due to VAT adjustments.
Price increases within three months after contract formation are only allowed due to legal regulations.
Price increases after three months are only allowed if:
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They result from legal regulations; or
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The consumer can terminate the contract from the date the increase takes effect.
Delivery takes place outside the EU, meaning no VAT is charged. Import VAT and clearance costs are collected by the postal or courier service upon delivery.
All prices are subject to typographical and printing errors. The entrepreneur is not liable for consequences of such errors and is not obligated to deliver the product at the incorrect price.
ARTICLE 10 - CONFORMITY AND WARRANTY
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the existing legal provisions and/or government regulations at the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for purposes other than normal use.
A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer may assert under the agreement against the entrepreneur.
Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 30 days of delivery. The products must be returned in their original packaging and in new condition.
The entrepreneur’s warranty period corresponds to the factory warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
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The consumer has repaired and/or modified the delivered products himself or has had them repaired and/or modified by third parties;
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The delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or contrary to the instructions of the entrepreneur and/or the packaging;
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The defect is wholly or partly the result of government regulations regarding the nature or quality of the materials used.
ARTICLE 11 – DELIVERY AND EXECUTION
The entrepreneur will exercise the greatest possible care when receiving and executing orders for products.
The delivery address is the address that the consumer has provided to the company.
Subject to what is stated in Article 4 of these general terms and conditions, the company will execute accepted orders promptly but no later than within 30 days unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be informed of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement without costs and is entitled to any compensation.
In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 30 days after dissolution.
If the delivery of an ordered product proves impossible, the entrepreneur will make an effort to provide a replacement item. The fact that a replacement item is being delivered will be clearly and comprehensibly communicated at the latest upon delivery. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment are borne by the entrepreneur.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated and known representative, unless expressly agreed otherwise.
Article 12 – Long-Term Transactions: Duration, Termination, and Renewal
Termination
The consumer may terminate an agreement concluded for an indefinite period that involves the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
The consumer may terminate an agreement concluded for a fixed period that involves the regular delivery of products (including electricity) or services at any time at the end of the specified period, subject to the agreed termination rules and a notice period of no more than one month.
The consumer may terminate the agreements mentioned in the previous paragraphs:
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At any time, without being restricted to termination at a specific time or within a specific period;
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At least in the same way as they were entered into;
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Always with the same notice period that the entrepreneur has stipulated for itself.
Renewal
A fixed-term agreement that involves the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed duration.
By way of exception to the previous paragraph, a fixed-term agreement that involves the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly renewed for a fixed period of up to three months if the consumer can terminate this renewed agreement at the end of the renewal period with a notice period of no more than one month.
A fixed-term agreement that involves the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer can terminate it at any time with a notice period of no more than one month, and a notice period of no more than three months in case the agreement involves the regular but less than monthly delivery of daily, news, and weekly newspapers and magazines.
A fixed-term agreement for the regular introductory delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) shall not be tacitly continued and will automatically end after the trial or introductory period.
Duration
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness prevent termination before the end of the agreed term.
Article 13 – Payment
Unless otherwise agreed, the amounts due by the consumer must be paid within 7 working days after the start of the reflection period as referred to in Article 6, paragraph 1. In the case of an agreement for the provision of a service, this period begins after the consumer has received confirmation of the agreement.
The consumer is obliged to report any inaccuracies in the provided or stated payment details to the entrepreneur without delay.
In the event of consumer non-payment, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs communicated to the consumer in advance.
Article 14 – Complaints Procedure
Complaints about the execution of the agreement must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has discovered the defects.
Complaints submitted to the entrepreneur shall be answered within 30 days from the date of receipt. If a complaint requires a longer processing time, the entrepreneur will respond within 30 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
A complaint does not suspend the entrepreneur's obligations unless the entrepreneur states otherwise in writing.
If a complaint is found to be justified by the entrepreneur, the entrepreneur shall, at its discretion, either replace or repair the delivered products free of charge.
Article 15 – Disputes
Agreements between the entrepreneur and the consumer to which these general terms and conditions apply shall be governed exclusively by Belgian law, even if the consumer resides abroad.
Article 16 – Personal Information
The submission of your personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please visit our website.
Article 17 – Errors, Inaccuracies, and Omissions
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have placed your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Article 18 – Changes to the Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website.
It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Article 19 – CESOP
Due to the measures introduced and tightened as of 2024 regarding the ‘Amendment of the Turnover Tax Act 1968 (Act on the Implementation of the Payment Service Providers Directive)’ and thus the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may register data in the European CESOP system.
For any questions or comments, we are always reachable at:
Business Adress: Schoolstraat 69, 8530 Harelbeke, Belgium
Email: info@celeste-boutique.com
Phone: +32 486 83 91 95
Opening hours:
Mon - Fri, 10:00 - 21:00
Saturday, 11:00 - 21:00